TRC Logo_72_WHITE-2convergent logo - white - final-1

We are Hiring for Work At Home
Inbound Customer Care Agents
in the Cedar Falls / Waterloo, IA area!


TRC Staffing is partnering with Convergent Outsourcing & looking for Direct Hire Work At Home Inbound Customer Care Agents supporting the Utilities Industry. This position offers a work-from-home opportunity with a dependable, Monday - Friday schedule. Work is virtual and most training is virtual.


What We Have to Offer:

  • Full Time Position w/ Benefits

  • Best Contact Center culture in Cedar Falls / Waterloo

  • $12-$14 / Hour

  • Work From Home Opportunity

  • Benefits include Healthcare, Vision, Paid Time Off and more!


If interested, please complete and submit your information to begin the interview process with a TRC Recruiter! 

Apply Below:

Has felt like family from day one, even when I first was contacted about the job. Very responsive to any questions or issues I may have. Barbie and everyone else has been a pleasure to work with, I am very happy with this company!”

Norma Acosta

“Great work environment, friendly staff and good hours.”

Asia Jordan

“Interaction with my team is very functional in our work from home setting and our supervisor is above board on getting issues resolved and keeping all of us engaged.”

James McDonald

“Great staff, made my hiring process simple and fast.” 

Yolisma Ortiz

“The staff is very helpful and friendliness goes a long way. The staff cares about the agents well-being.” 

Jocelyn Hunter

“Friendly staff, great benefits and hassle free employment - everything is great!”

Sylvia Blueford

“I like that everything is well organized and the staff and the company follow company policy and treat everyone with respect…”

Denisee Jackson

“Its a great company to work for, the staff are awesome!”

Kelly Crouse

About Convergent
For more than 60 years, Convergent has worked with clients in process outsourcing, revenue cycle and receivables management. As Convergent Outsourcing, Inc., we operate as a third party debt collector for our clients. Our clients – the companies you originally incurred the debt with – contract with us to follow up on and secure the outstanding debts you may owe them. Convergent Outsourcing has a multi-year relationship with TRC Staffing to provide sourcing and recruitment services for their organization in many areas across the U.S. TRC is sourcing and recruiting on behalf of Convergent Outsourcing for these positions, which are direct hire jobs with Convergent Outsourcing. For more information, visit Convergent Outsourcing is part of ACT Holdings, Inc. For more information, click here to see full benefits.


About TRC
TRC Staffing Services, Inc. is a full-service workforce solutions provider with over 40 years of industry experience. Established in 1980, TRC is one of the largest privately held staffing firms in the country. We remain focused on the idea that the marketplace continues to need a business built on principles and values, committed to providing the highest level of service in the industry. TRC has 38 locations in 13 states, providing traditional staffing services, professional and technical staffing, and management services to some of the country's leading companies. For more information, visit


Diversity and Inclusion
Appreciating and valuing diversity and inclusion have been an integral part of our culture and mission since our origins in 1980.  Our goal is to continue to respect and take actions that further diversity and inclusion within and beyond TRC.  TRC strives to view each client and their needs, and each candidate and their qualifications, without bias for or against their age, color, disability, gender, gender identification, nationality, race, or religion.  Considering all humans as equals is key here, recognizing and stripping away any form of these biases in our hearts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.